Cargo FAQ

All cargo operations at JAXPORT are coordinated by ocean carriers, terminal operators and service providers. JAXPORT personnel do not have access to this information.

To check the status of your shipment:

• Call the ocean carrier or terminal operator that is handling your cargo. A list of ocean carriers is available here and terminal operators can be found here.

If you do not know the name of your ocean carrier, you can:

• Check your bill of lading or other paperwork for that information.
• Contact the freight forwarder or customs broker who booked your cargo. They may advise you on the status of your shipment or give you contact information for the ocean carrier.

To regularly access JAXPORT cargo terminals and other restricted access areas, you need two credentials. You need both IDs to regularly enter the port and both IDs may be obtained in Jacksonville:

• A business purpose credential—or JAXPORT badge—issued by the port free of charge

AND

• The federally-mandated Transportation Worker Identification Credential (TWIC), issued by the U.S. Transportation Security Administration TWIC.

If you don’t have both badges, you must be escorted by a JAXPORT authorized TWIC Escort.

More information about access to JAXPORT can be found here. 

JAXPORT-specific jobs are posted on our website as they become available, but the port authority employs only about 150 people directly.

Tens of thousands of people work for the many private companies that do business in and around JAXPORT. You can learn more about these jobs here.

CareerSource of Northeast Florida (904-356-5627) can also help you find job opportunities within the local maritime industry.

There are four shipping lines which offer this service:

View an interactive map of the trade lanes and more than 100 global ports served by our ocean carriers and partners.

View a list of the dozens of ocean carriers that offer service from JAXPORT.

JAXPORT does not hire truck drivers or arrange for them to haul cargo at the port. Instead, truck drivers/firms are hired by the company shipping the goods, the ocean carrier using the port or a logistics operator.

You can contact these Jacksonville companies and inquire about trucking opportunities via our service provider directory.

All personnel seeking access to JAXPORT terminals regularly are required to have two identification badges: a JAXPORT Business Purpose Credential and a Transportation Worker Identification Card (TWIC).

More details on how to apply for these required port credentials can be found here.

If your question has not been answered here, please contact Lisa Diaz, JAXPORT Manager, FTZ and Logistics Services, Lisa.Diaz@JAXPORT.com or (904) 357-3072.

Contact information for Northeast Florida logistics and transportation companies is available online in our Service Provider Directory.

While JAXPORT does not, the following companies in Northeast Florida sell used containers:

Send a brief explanation of the services you need to Lisa Diaz, JAXPORT Manager, FTZ and Logistics Services, at Lisa.Diaz@JAXPORT.com and you will receive a list of options. You can also call (904) 357-3072.

(904) 714-3100

They are located at 10426 Alta Drive, Jacksonville, FL 32226

Website

The CES in Jacksonville is operated by a private company (CIL Forwarding) under contract with U.S. Customs to provide space for container inspection.

The CES is located at 7780 Westside Industrial Dr. Jacksonville, FL 32219. 

More information.

If you have a question not answered here or elsewhere on our website, please contact us by email or call (904) 357-3030, Monday through Friday between 8 a.m. - 5 p.m., Eastern time.

We look forward to serving you.