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Cruise FAQ

The following are frequently asked questions about Jacksonville cruise services. If you have a question not answered here or elsewhere on our web site, please contact us by email or call (904) 357-3006 Monday through Friday between 8 a.m. - 5 p.m., Eastern time. We look forward to serving you.

Jacksonville Cruise Service

What cruise service is offered from Jacksonville?

Carnival Cruise Lines 2,052-passenger ship Carnival Fascination offers year-round service from Jacksonville, Florida. The ship offers four-day and five-day cruises to The Bahamas.

The Carnival Fascination sails from the JAXPORT Cruise Terminal.

 

What is the schedule of the cruise ship departing Jacksonville?

Download the schedule for the Carnival Fascination. For a list of ports of call, and to learn more about the Carnival Fascination, visit carnival.com.

 

How much does a cruise from Jacksonville cost?

Costs vary depending upon the cruise. For pricing, call any travel agent or call Carnival Cruise Lines at 1-800-CARNIVAL or visit www.carnival.com.

 

How can I book a cruise from Jacksonville?

What documents do I need to cruise to The Bahamas? Do I need a passport?

While a state-issued driver's license and an original or certified copy of a birth certificate are sufficient to prove United States' citizenship, Carnival Cruise Lines recommends passengers travel with a passport.

For more information, please review Carnival's statement on passport requirements, or consult the Department of Homeland Security and the U.S. State Department.

 

 

For More Information

Who can I call for more information?

JAXPORT Cruise Terminal Information (904) 357-3006
Carnival Reservations 1-800-227-6482
Carnival Travel Hotline 1-877-885-4856
Cruise day emergency phone To be used for emergencies or questions pertaining to that day's cruise. (904) 357-3412

 

The JAXPORT Cruise Terminal

Where is the cruise terminal in Jacksonville?

JAXPORT's cruise facility is located near the northwest corner of Dames Point, bordered by Heckscher Drive and I-295 in Northeast Jacksonville. The facility is open for service. The physical address of the cruise terminal is:

JAXPORT Cruise Terminal
9810 August Drive
Jacksonville, FL 32226

GPS coordinates:
N30 degrees, 24.500'
W081 degrees, 34.650'

Click for directions to the cruise terminal.

 

What is the nearest airport to the cruise terminal?

The city's major airport is Jacksonville International Airport (JIA). Located about 12 miles from the cruise terminal, JIA provides non-stop flights to major U.S. cities, including those that serve as international gateways. More than a dozen major airlines and a network of regional carriers provide some 200 daily arrivals and departures at JIA. Jacksonville International Airport is located one mile west of I-95 (exit 363-B). Taxi and shuttle service is available from JIA to the JAXPORT Cruise Terminal.

For more information about the Jacksonville International Airport, please visit flyjacksonville.com.

 

Which hotel or hotels are close to the cruise terminal?

To find a hotel, or to view a list of hotels in Jacksonville, go to Visit Jacksonville.

 

Where is parking for the cruise terminal?

JAXPORT offers secure parking for Jacksonville cruise guests. The well lighted and fenced parking area on JAXPORT property is located adjacent to the Cruise Terminal building, and the parking area is patrolled by JAXPORT security 24 hours per day. Parking is $15 per day per passenger vehicle ($60 for a 4-day cruise and $75 for a 5-day cruise), and $25 per day for oversized recreational vehicles ($100 for a 4-day cruise and $125 for a 5-day cruise). An oversized recreational vehicle is any vehicle that takes up more than one regular sized parking space. Cash or major credit cards are accepted. No reservations are required for parking.

Handicap parking

JAXPORT provides designated handicapped parking spaces. Parking is $15 per day per passenger vehicle, and $25 per day for oversized recreational vehicles. Exception to parking fee: Florida Statute allows cruise terminals to charge for handicapped parking, "except any vehicle with specialized equipment, such as ramps, lifts, or foot or hand controls, for use by a person who has a disability, or any vehicle that is displaying the Florida Toll Exemption permit, is exempt from parking fees". (Per Florida Statute 316.1964)

 

How much is parking for the cruise terminal?

Parking is $15 per day per passenger vehicle ($60 for a 4-day cruise and $75 for a 5-day cruise), and $25 per day for oversized recreational vehicles ($100 for a 4-day cruise and $125 for a 5-day cruise). An oversized recreational vehicle is any vehicle that takes up more than one regular sized parking space. Cash or major credit cards are accepted. The parking lot is well lighted, fenced and patrolled by JAXPORT security 24 hours per day. The lot is located adjacent to the terminal building, requiring only a short walk. No reservations are required for parking.

Handicap parking

JAXPORT provides designated handicapped parking spaces. Parking is $15 per day per passenger vehicle, and $25 per day for oversized recreational vehicles. Exception to parking fee: Florida Statute allows cruise terminals to charge for handicapped parking, "except any vehicle with specialized equipment, such as ramps, lifts, or foot or hand controls, for use by a person who has a disability, or any vehicle that is displaying the Florida Toll Exemption permit, is exempt from parking fees". (Per Florida Statute 316.1964)

 

What ground transportation services and rental car companies are offered from the JAXPORT Cruise Terminal?

JAXPORT's franchised taxi service provides taxi and mini-van service from the cruise terminal to the airport. For taxi information, call 904-355-TAXI (904-355-8294); for shuttle information, call 904-355-8880.

While no rental car companies are located at the Cruise Terminal, Avis and Hertz have direct-connect phones outside the Cruise Terminal for your convenience. When you pick up the phone, you can speak with a representative to make arrangements to pick you up.

For more Jacksonville transportation options, please go to Visit Jacksonville.

 

When does the cruise terminal open to embarking passengers?

Please note that the terminal will open to embarking passengers at 10:30 a.m.

 

Is the cruise terminal open to the public at all times? What are the security procedures at the cruise terminal?

The cruise terminal building and berth for the cruise ship is a "restricted area" as defined by the Seaport Security Act, F.S. 311.12. Entry into the cruise terminal building is restricted to authorized cruise ship's personnel, JAXPORT operations staff and passengers holding tickets for that particular cruise.

However, vehicle access for passenger drop-off at curb side to the terminal is unrestricted

Please note that the terminal will open to embarking passengers at 10:30 a.m.

 

Are there lockers at the cruise terminal for storage?

No lockers are available for cruise passengers.

 

Who do I contact if I have lost something at the Cruise Terminal?

If you have lost an item at the JAXPORT Cruise Terminal, please call Bob Weston, Intercruises Shoreside and Port Services, at (904) 992-8641.

Are there any restaurants near the terminal? Is there anything else to do nearby?

There is not a restaurant in the cruise terminal. There are vending machines with water, soda and snack foods. Restaurants located nearby are located at the Airport, Downtown and in the Regency areas. For more information about hotels, lodging and dining options in Jacksonville, please go to Visit Jacksonville.

 

Who operates the cruise terminal?

JAXPORT owns the cruise terminal building and the JAXPORT Cruise Terminal site. Carnival and its affliliated companies staff their offices and operations within the cruise terminal building. U.S. Customs and Border Protection, under the Department of Homeland Security, clears arriving passengers through the terminal.


 

 

The City of Jacksonville

What activities or excursions can we enjoy in Jacksonville before or after our cruise?

To learn about things to do along the "First Coast," go to Visit Jacksonville.

 

Where can I find information about Jacksonville hotels, restaurants and local events?

Go to Visit Jacksonville for information about hotels, lodging and dining options in Jacksonville.

 

 

For jobs and vendors

Who do I contact about getting a job at the cruise line?

To work directly for Carnival Cruise Lines on one of their ships or in their corporate offices, please call 1-800-599-2600 or go to Carnival Fun Jobs.

To learn about jobs in the cruise terminal service industry, please visit Intercruises Shoreside and Port Services.

To work for the Jacksonville Port Authority, please check job openings at JAXPORTjobs.com.

 

Who can I contact about selling my product or service to the cruise lines or the cruise terminal?

If you have a product or service for the cruise ship or the cruise lines, then please contact that cruise line directly. You can visit www.carnival.com for more details.

For services and products for the JAXPORT Cruise Terminal building, please check JAXPORT's current projects for bidding.


 

 

Miscellaneous

How were cruise ships used for Super Bowl XXXIX?

In February 2005, the City of Jacksonville hosted five cruise ships for about one week during Super Bowl. The ships docked along the St. Johns River - including downtown and at JAXPORT terminals - providing several thousand temporary hotel rooms, as well as restaurants and entertainment venues for thousands of visitors.