Cargo FAQ

The following are frequently asked questions about JAXPORT’s cargo services:

All cargo operations at JAXPORT are coordinated by ocean carriers, terminal operators and service providers. JAXPORT personnel do not have access to this information.

To check the status of your shipment:

If you do not know the name of your ocean carrier, you can:

  • Check your bill of lading or other paperwork for that information.
  • Contact the freight forwarder or customs broker who booked your cargo. They may advise you on the status of your shipment or give you contact information for the ocean carrier.

To regularly access JAXPORT cargo terminals and other restricted access areas, you need two credentials. You need both IDs to regularly enter the port and both IDs may be obtained in Jacksonville:

  1. A business purpose credential—or JAXPORT badge—issued by the port free of charge
  2. The federally-mandated Transportation Worker Identification Credential (TWIC), issued by the U.S. Transportation Security Administration TWIC.

If you don’t have both badges, you must be escorted by a JAXPORT authorized TWIC Escort.

Review more information about access to JAXPORT.

JAXPORT-specific jobs are posted on our website as they become available, but the port authority employs only about 150 people directly.

Tens of thousands of people work for the many private companies that do business in and around JAXPORT. Learn more about private sector port jobs.

CareerSource of Northeast Florida (904-356-5627) can also help you find job opportunities within the local maritime industry.

There are four shipping lines which offer this service:

Crowley
(904) 727-2200
crowley.com

NYKRORO
​(904) 757-6610
nykroro.com

TOTE Maritime Puerto Rico
(904) 855-1260
totemaritime.com

Trailer Bridge
(904) 751-7100
trailerbridge.com

JAXPORT does not hire truck drivers or arrange for them to haul cargo at the port. Instead, truck drivers/firms are hired by the company shipping the goods, the ocean carrier using the port or a logistics operator.

You can contact these Jacksonville companies and inquire about trucking opportunities via our business directory.

All personnel seeking access to JAXPORT terminals regularly are required to have two identification badges: a JAXPORT Business Purpose Credential and a Transportation Worker Identification Card (TWIC).

Read details about how to apply for these required port credentials.

If your question has not been answered here, please contact Carolyn Strigglers at carolyn.strigglers@JAXPORT.com or (904) 357-3059.

Look up information for Northeast Florida logistics and transportation companies in our business directory.

JAXPORT does not sell containers. The following companies in Northeast Florida sell used containers:

Briggs Equipment
(904) 260-6105
briggsequipment.com

CGI Container
(904) 751-1300
cgicontainersales.com

Equipment Services of Jacksonville, Inc.
(904) 783-0088
equipsvcs.com

Transportation Equipment Specialists, Inc.
(904) 751-0333
tesjax.com

Send a brief explanation of the services you need to Carolyn Strigglers at carolyn.strigglers@JAXPORT.com and you will receive a list of options. You can also call (904) 357-3059.

(904) 714-3100

They are located at 10426 Alta Drive, Jacksonville, FL 32226

cbp.gov

If you have aquestion not answered here or elsewhere on our website, please contact us by email or call (904) 357-3030, Monday through Friday between 8 a.m. – 5 p.m., Eastern time.

We look forward to hearing from you!