Cruise FAQ

The following are frequently asked questions about Jacksonville’s cruise service.

If you have a question not answered here or elsewhere on our website, please contact us by email or call (904) 357-3006 Monday through Friday between 8 a.m. – 5 p.m., Eastern time. We look forward to serving you.

Most Frequent Questions

To reduce wait times when returning to the U.S., Carnival Cruise Line recommends passengers travel with a current passport. If a passport is not available, a state-issued driver’s license PLUS an original or certified copy of a birth certificate are sufficient to prove U.S. citizenship, but this does slow down the debarkation process.

For more information, please review Carnival’s statement on passport requirements, or consult the Department of Homeland Security and the U.S. State Department.

You can also call Carnival Cruise at 1-800-764-7419, U.S. Customs at (904) 714-3100 Opt. 7#, or Linda Moore with Intercruises at (904) 616-4902.

Embarking passengers should arrive at the JAXPORT Cruise Terminal during their scheduled arrival appointment window, reserved or received in advance through Carnival.

JAXPORT’s cruise facility is located off of Heckscher Drive near I-295 in Northeast Jacksonville.

JAXPORT Cruise Terminal
9810 August Drive
Jacksonville, FL 32226

Click for directions to the cruise terminal.

If you have lost an item at the JAXPORT Cruise Terminal, call Bob Weston, Intercruises Shoreside and Port Services, at (904) 992-8641.

If you have left luggage at the JAXPORT Cruise Terminal, call (904) 221-2345.

If you left luggage or items on the ship, call 1-800-764-7419.

Zika outbreaks are currently happening in many countries and territories, including the Caribbean. Travelers can read about current threat levels and suggested precautions by visiting the Centers for Disease Control and Prevention’s Travelers’ Health website.

Because Zika is primarily spread by mosquitoes, passengers are encouraged to take steps to avoid mosquito bites.

Links to additional resources, including recommendations for travelers who are pregnant, are available at Carnival.com.

Information on Carnival’s Liquor and Beverage Policy can be found here.

Jacksonville Cruise Service

Carnival Cruise Lines 2,056-passenger ship Carnival Ecstasy offers year-round service from Jacksonville, Florida. The ship offers four-day and five-day cruises to The Bahamas.

The Carnival Ecstasy sails from the JAXPORT Cruise Terminal.

View the schedule for the Carnival Ecstasy. To learn more about Carnival Ecstasy, visit carnival.com.

Costs vary depending upon the cruise. For pricing, call any travel agent or call Carnival Cruise Line at 1-800-CARNIVAL or visit www.carnival.com.

JAXPORT Cruise Terminal

JAXPORT offers secure parking for Jacksonville cruise guests. The well lighted and fenced parking area on JAXPORT property is located adjacent to the Cruise Terminal building, and the parking area is patrolled by JAXPORT security 24 hours per day. JAXPORT also provides designated handicap parking spaces.

View parking rates

Cash or major credit cards are accepted on-site. You can also pay for cruise parking online in advance here. No reservations are required for parking.

JAXPORT’s franchised taxi service provides taxi and mini-van service from the cruise terminal to Jacksonville International Airport. For taxi information, call (904) 999-9999; for shuttle information, call (800) 258-3826.

There are several rental car companies nearby at the Jacksonville International Airport. Contact a company directly for information on transportation to and from the cruise terminal from their closest location.

For more Jacksonville transportation options, please go to Visit Jacksonville or contact your travel agent.

Self assist debarkation begins around 7:15 a.m. and general debark starts around 10:15 a.m.

The cruise terminal building and berth for the cruise ship is a “restricted area” as defined by the Seaport Security Act, F.S. 311.12. Entry into the cruise terminal building is restricted to authorized cruise ship personnel, JAXPORT operations staff and passengers holding tickets for that particular cruise.

However, vehicle access for passenger drop-off at curb side to the terminal is unrestricted

No lockers are available for cruise passengers.

There is a small shop that sells drinks, snacks and other miscellaneous items on-site. For details about dining options and recreational activities in North Jacksonville, please go to Visit Jacksonville.

JAXPORT owns the cruise terminal building and the JAXPORT Cruise Terminal site. Carnival and its affiliated companies staff their offices and operations within the cruise terminal building. U.S. Customs and Border Protection, under the Department of Homeland Security, clears arriving passengers through the terminal.

The City of Jacksonville

The city’s major airport is Jacksonville International Airport (JAX). Located about 12 miles from the cruise terminal, the airport provides non-stop flights to major U.S. cities, including those that serve as international gateways. More than a dozen major airlines and a network of regional carriers provide some 200 daily arrivals and departures. Jacksonville International Airport is located one mile west of I-95 (exit 363-B). Taxi and shuttle service is available to the JAXPORT Cruise Terminal.

For more information about the Jacksonville International Airport, please visit flyjacksonville.com.

To view a list of hotels in Jacksonville, go to Visit Jacksonville.

To learn about things to do along the First Coast, go to Visit Jacksonville.

Go to Visit Jacksonville for information about hotels, lodging and dining options in Jacksonville.

Jobs and Service Provider Information

To work directly for Carnival Cruise Lines on one of their ships or in their corporate offices, please call 1-800-599-2600 or go to Carnival Fun Jobs.

To learn about jobs in the cruise terminal service industry, please visit Intercruises Shoreside and Port Services.

To work for the Jacksonville Port Authority, please check job openings here.

If you have a product or service for the cruise ship or the cruise lines, then please contact that cruise line directly. You can visit www.carnival.com for more details.

For services and products for the JAXPORT Cruise Terminal building, please check JAXPORT’s current projects for bidding.

Miscellaneous

In February 2005, the City of Jacksonville hosted five cruise ships for about one week during Super Bowl. The ships docked along the St. Johns River – including downtown and at JAXPORT terminals – providing several thousand temporary hotel rooms, as well as restaurants and entertainment venues for thousands of visitors.

For More InfoPhone Number
JAXPORT Cruise Terminal Information (904) 357-3006
Carnival Reservations 1-800-227-6482
Carnival Travel Hotline 1-877-885-4856
Cruise day emergency phone
To be used for emergencies or questions pertaining to that day’s cruise.
(904) 487-2076