FAQ: How to contact U.S. Customs & Border Protection

May 12, 2020 | Cargo Blog

U.S. Customs & Border Protection (CBP) enforces the import and export laws and regulations of the U. S. Federal Government.

For questions regarding duty charges or clearing cargo, contact CBP Area Port of Jacksonville by phone at (904) 714-3100, or visit their website – cbp.gov – to view additional areas of focus.

Port of Jacksonville Centralized Examination Station (CES)

Shoreside Logistics manages the CES contract for CBP Area Port of Jacksonville.

If your cargo has been designated for examination, contact Shoreside Logistics for more information at (904) 914-9189 or CES@shoresidelogistics.com.

Tips for New Importers and Exporters

CBP publishes a list of helpful tips for businesses new to importing and exporting. View the list of action items on cbp.gov.

This is part of a series of blog posts covering commonly asked questions of JAXPORT’s customer care team.