FAQ: How to track a container with JAXPORT’s terminal operators [container tracking]

2 MIN READ

JAXPORT provides shippers with a network of container freight services to connect with hundreds of ports around the world. JAXPORT’s terminal operators – the companies handling your freight at the port – offer various ways to check on the status of a container.

Contact the appropriate stevedore/terminal operator below to learn more:

Crowley – Enter your tracking number or customer ID number directly on Crowley’s website, or call Crowley at (800) CROWLEY (800-276-9539).

Dames Point container terminal – Call (800) 874-8050.

Portus – Call Portus at (904) 757-1170 and they will be able to provide up-to-date information on your container.

Seaonus – Call Seaonus at (904) 355-6669 and they will be able to provide up-to-date information on your container.

SSA Jacksonville Container Terminal – Visit their website to access information such as import availability, equipment search, vessel schedules and export bookings, as well as terminal openings, closures and contacts. If you are not yet registered with SSA, click “Sign up” and register on the site in less than a minute. For more information or assistance, call SSA Jacksonville Container Terminal at (904) 428-5500. Visit the company website for more information on all Jacksonville operations at www.carrix.com or www.ssamarine.com.

TOTE – Track your container through their Customer Portal using your booking number or equipment number. You can also search in an app store for “TOTE Maritime” and track your shipment using the app, or, call TOTE Puerto Rico at (904) 855-1260.

Trailer Bridge – For container tracking, Trailer Bridge offers web tool Quick Track to customers – using your booking number or bill of lading, you can access location and status. The company’s US-based account team is also available to provide up-to-date information – call (904) 751-7100.

Don’t know which terminal operator to contact?

Determine which ocean carrier is transporting your container shipment, then contact the appropriate terminal operator:

Carrier(s)	Terminal Operator
Crowley	Crowley
Hapag-Lloyd Maersk Line	Dames Point container terminal
Schuyler Line Navigation Company	Portus
Spliethoff (BaltiCarrier)	Seaonus
Hapag-Lloyd HMM Maersk Line Mediterranean Shipping Company ONE SeaLead Yang Ming Zim USA	SSA Jacksonville Container Terminal
TOTE	TOTE / First Coast Terminals
Trailer Bridge	Trailer Bridge

For more information or assistance, please contact JAXPORT.

This is part of a series of blog posts covering commonly asked questions of JAXPORT’s customer care team.