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This article appeared in the Winter 2016 issue of JAXPORT Magazine.
Coach Inc. recently marked the 20th anniversary of the company’s commitment to Northeast Florida.
In 1995, the New York-based luxury fashion company selected Jacksonville for its only global distribution center and customer service center based on a number of factors: JAXPORT and its services, quality infrastructure, access to rail and highway, backhaul opportunities, available workforce and low cost of doing business.
Situated on 47 acres at the Jacksonville International Tradeport in North Jacksonville, Coach’s 850,000-square-foot facility handles modern luxury accessories and lifestyle collections for women and men, destined for stores all over the world.
During its first few years in operation, Coach’s Jacksonville facility averaged 20,000 customer calls a year and about 5,000 units. Today, the facility handles more than 950,000 customer contacts and over 33 million units a year.
Here’s a look back at the growth of the facility over the years:
1995 – Coach Inc. opened its initial facility in Northeast Florida with 355,000 square feet of space.
1999 – Coach expanded its facility by 205,000 square feet, enabling the company to consolidate all distribution functions in Jacksonville.
2004 – Coach’s 560,000-square-foot center underwent a $10 million redesign, underscoring the company’s commitment to the facility. The company also added a second shift to its international distribution center.
2008 – Coach added another 285,000 square feet to its global distribution and customer service center, bringing the facility to its current size – 850,000 square feet.
“We are grateful for Coach’s steadfast commitment as a port customer and job creator for the region,” said JAXPORT’s Executive Vice President and Chief Commercial Officer Roy Schleicher. “We look forward to many more years of shared successes.”